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Refunds/Returns

Returns

Your satisfaction is our #1 priority therefore you can request for refunds or returns within 14 days of delivery. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or return. 

To be eligible for a refund/return,

  • Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • You haven't received the item.
  • You have received the wrong item.
  • Items damaged in transit
  • Item being defective.
  • You don't Like the Item and have changed your mind

To complete your return, we require a receipt or proof of purchase sent to us at admin@jewelslaneco.com

We will not issue a refund in case of,

  • Your order doesn't arrive due to factors not in our control(eg. providing wrong shipping address and details)
  • Your item not being cleared by the customs
  • Other exceptional circustances out of our control(eg. Natural disasters)

Cancellations are in any case not permitted. Please be certain before placing your order. All orders begin fulfillment once orders are placed.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@jewelslaneco.com. 

Shipping
To return your product, you should mail your product to: C-1206 Prateek Wisteria Sector-77, 201304 Noida Uttar Pradesh, India 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.